Politique de remboursement

RETURNS & EXCHANGES

Return/Exchange Instructions

Please read the following instructions carefully as we would like to make your exchange/return process as smooth as possible!

  • All shipments must be sent back within 7 days of receiving the order.
  • We do not cover the cost of sending back a return/exchange and original shipping paid cannot be refunded.
  • If any of these instructions are unclear please reach out to us at info@rosaii.com  
  • Once we receive your exchange it may take up to 2-9 business days to process and ship out.
  • Once exchanges are shipped out, a confirmation email will be sent to you.
  • Once returned, you will have the option of exchange or store-credit ONLY.
  • Sale items CANNOT be returned/exchange.
  • Items purchased with promo-code CANNOT be returned.
  • Bodysuits are final sale with no refunds.
  • Jewellery CANNOT be returned.
  • Nipple covers CANNOT be returned

To return a purchase, your items must meet the following conditions:

  • Be returned within 7 days of your delivery date.
  • Be in its original, unworn, unaltered and unwashed condition. We reserve the right to reject any returns/exchanges that have perfume/scent of any kind, makeup/deodorant/self-tan stains or is dirtied in any way.
  • With all originals tags still attached.

EXCHANGES

If you would like an exchange please contact us at info@rosaii.com and request your new size. We will pull your size and hold it for 2 days. Please return your product(s) immediately and send us the tracking number within the 2 day holding period or product will no longer be held. Upon receiving your original return in good condition your new order will be then shipped out with a tracking numbers.

ASSESSING THE RETURN

Return product(s) will be assessed and we will notify you if your return has been accepted. Items which do not satisfy the above Conditions of Return will not be accepted and will be returned to the customer at customer’s expense.​